Support
Get help with your account, orders, or treatment.
Contact Support
Submit a support ticket and we'll get back to you within 24 hours.
Message Care Team
Send a direct message to your care providers.
Frequently Asked Questions
How long does it take to get approved?
Most assessments are reviewed within 24-48 hours by our licensed providers. You'll receive a notification once your treatment plan is approved.
When will my medication ship?
After your provider approves your treatment, your medication is typically shipped within 1-2 business days. You'll receive tracking information via email.
Can I change my medication or dosage?
Please contact your provider through the Messages section to discuss any changes to your medication or dosage. They will need to review your request.
How do I cancel my subscription?
You can pause or cancel your subscription from the My Subscription page. If you cancel, you won't be charged for future periods.
What if I experience side effects?
If you experience any concerning side effects, please contact your provider immediately through the Messages section or call our support line.
How do I update my payment method?
Go to Settings and click on "Update Payment Method" to securely update your card on file.